Managing content across the enterprise means applying a repeatable
method of identifying all your content requirements, structuring
it for reuse, managing it from a single source, and providing
it on demand to internal and external customers.
There are five phases involved.
We determine in detail who needs and uses what information
to complete what work, and how this information is produced.
We also analyse the technologies which support your
content life cycle processes.
Our findings lead to recommendations which indicate
what must be done to better mange your content.
Your approval of
our audit report recommendations results in our creating
for you a framework or “blueprint” of how
you can reuse your information and how you want your
internal and external customers to access and use it.
| Trial prototype
We test decisions early to avoid later rework
by building a prototype which uses your content models
and metadata, and the processes and tools you’ll
require to manage your content. We work closely with
your tools vendors to ensure their tools will support
your content as specified.
You can use this detailed
road map to implement more effective management of your
content with or without our help. You may want us to
help you get started, then call on us afterward only
as you need us.
To keep your content
management project on track we give you the reference
materials and training your authors and information
architects need to create content and adapt models and
processes to continuously support your new content management
Customers projects include:
CRS achieved 30%
savings (over traditional methods) supporting 26 versions
of their main product software using single sourcing
CRS (now Thermo CRS) is a world
leader in designing and manufacturing ultra high performance
software and mover robotics to enhance productivity
in the global life-sciences industry.
With many products sharing
common features, CRS had the opportunity to single-source
individual guides from a common pool of information.
We provided training in the use of and the development
of styles for Quadralay WebWorks Publisher, which
enabled CRS technical writers to implement single-source
We helped the Dominion
significantly improve their access to and control over
their 5000-file IT information set.
The Dominion is one of Canada’s
leading financial institutions; enterprise content
management proved to be a good solution for them.
We analyzed their IT information
and restructured it for use in a document management
system (FileNet). We also edited all the text-based
files (training and documentation) and redesigned
them for optimum use. We then categorized all the
remaining files for fast access based on user needs.
IS group improved audience access to more than 60,000
information artifacts (documents) with our help.
Enbridge Consumers Gas (now Enbridge
Inc.) is a leader in energy distribution services
both in North America and internationally. We helped
them decide that an enterprise content management
system would be most useful to them.
We analyzed their documents, determined
their audience information retrieval needs, and recommended
the design and creation of an information repository
to provide optimum access to information.
We recommended Lotus Notes
and Domino.Doc for the repository because Enbridge
was already a Lotus Notes shop. We developed a customized
Lotus Notes interface that worked together with Domino.Doc
for storage and retrieval of documents.
internal efficiency and customer satisfaction with the
Help, guidance and training we gave them.
A leading provider of multi-platform
e-business solutions for industry leaders, Entrevision
had a Lotus Notes/Domino-based product that enabled
users to create a Web site using templates, graphical,
and navigational elements.
We analyzed their information
requirements, specified the required documents, created
a Lotus Notes Help prototype, produced the system
administration guide, and trained Entrevision personnel
in the effective writing and design of online materials.
OMERS cut performance
support materials development costs by 60% (saving approx.
$300,000) by employing single sourcing.
The Ontario Municipal Employees
Retirement System (OMERS), one of Canada's largest
pension plans, was creating a new pension management
system (using 800 screens and 5000 unique fields)
and needed to develop user support materials. We determined
that a single source strategy was the best way to
develop context-sensitive Help, a Web-based user guide,
and paper-based classroom materials.
OPSEU saved an
estimated 36% (vs. traditional methods) by single sourcing
performance support materials.
The Ontario Public Service Employee's
Union (OPSEU) is one of Canada's largest unions. Its
pension management arm, OPSEU Pension Trust, implemented
a new pension management system that required a Web-based
user guide, HTML-based Help, and Web-based training
We created all three outputs
plus a backup paper-based user guide from a single
We helped Domestic
Banking make more than 90,000 pages of English and French
policies and procedures more intuitively useful and
easier to manage. Estimated productivity savings to
date exceed $1 million.
We analyzed their information,
authors, methodologies, and hardware and software,
and recommended the best way to move materials onto
an intranet. We also recommended they incorporate
a content management system and develop single source
materials. We then recommended an appropriate tool.
We next help develop dynamic,
personalized documentation for nine different user
profiles, provided through their portal to some 1000
branches. This process involved information analysis,
information modeling, and integration with Vignette.
We enabled Scotiabank HR
Systems to make much of their employee information
accessible via an intranet to their 1000 branches.
We analyzed all the types of information
they wanted Web-accessible, including employee and
branch directories, policies & procedures, job
postings, etc. and gave them the written guidance
and information model they needed to build their Web
We helped Governance
make a new Security Awareness Program available to some
After we’d analyzed
Security Governance’s information, authoring,
hardware, and software requirements, we recommended
appropriate tools and provided suggestions on what
the materials to include. We also created a specification
for the Security Awareness Training materials.
developed from a single source saved Sears an estimated
$50,000. in the first year of its implementation.
Sears Canada, a leading retailer
and catalogue sales centre, implemented a new catalogue
services system that allows users (primarily Call
Centre employees) to process customer orders and handle
inquiries online. Sears needed to provide training,
as well as ongoing support, to system users.
We recommended and developed
Web-based training as well as online Help. The training
materials take users through the primary tasks they
perform when using the system; the Help provides a
task-based reference, as well as field descriptions
to assist users once they've completed the training.
Two-for-one savings for 2600 users were
gained through single sourcing.
Sears was implementing a new repair,
parts, and maintenance system in their warehouses
across Canada and knew some 2600 associates in 10
different user groups needed training on it.
We analyzed user requirements
and determined that an online Help system, in conjunction
with Web-based training, would best enable users to
access information once the training was complete.
We then trained Sears developers
in single source building of the needed training materials,
which gave Sears both training and WinHelp for just
5% more money in total than either one would have
cost using traditional information development methods.