The methods of acquiring new knowledge, skills, or attitudes
vary with the learning environment. The use of electronic
media to deliver training provides both human and cost efficiencies.
Whether designing new materials or evaluating existing ones,
we can help you create self-paced, adaptive learning materials
(online or on paper) from a single source, customized to the
learning styles, locations and schedules of different learners.
Some performance support customers:
OMERS cut performance
support materials development costs by 60% (saving approx.
$300,000) by employing single sourcing.
The Ontario Municipal Employees
Retirement System (OMERS), one of Canada's largest
pension plans, was creating a new pension management
system (using 800 screens and 5000 unique fields)
and needed to develop user support materials. We determined
that a single source strategy was the best way to
develop context-sensitive Help, a Web-based user guide,
and paper-based classroom materials.
OPSEU saved an
estimated 36% (vs. traditional methods) by single sourcing
performance support materials.
The Ontario Public Service Employee's Union (OPSEU)
is one of Canada's largest unions. Its pension management
arm, OPSEU Pension Trust, implemented a new pension
management system that required a Web-based user guide,
HTML-based Help, and Web-based training materials.
We created all three outputs plus a backup paper-based
user guide from a single source.
In moving its customers
from a VMS to a Windows environment, Promis needed a
way to communicate new product functionality to them.
Promis (now part of Brooks Automation Inc.) made
software products and services for the semiconductor
industry. To solve their problem, we recommended development
of an e-learning system, including an electronic tutorial,
a paper-based workbook for classroom use, and train-the
trainer materials. We designed and developed all these
We helped Governance
make a new Security Awareness Program available to some
After we’d analyzed
Security Governance’s information, authoring,
hardware, and software requirements, we recommended
appropriate tools and provided suggestions on what
the materials to include. We also created a specification
for the Security Awareness Training materials.
Web-based training developed
from a single source saved Sears an estimated $50,000.
in the first year of its implementation.
Sears Canada, a leading retailer and catalogue sales
centre, implemented a new catalogue services system
that allows users (primarily Call Centre employees)
to process customer orders and handle inquiries online.
Sears needed to provide training, as well as ongoing
support, to system users.
We recommended and developed
Web-based training as well as online Help. The training
materials take users through the primary tasks they
perform when using the system; the Help provides a
task-based reference, as well as field descriptions
to assist users once they've completed the training.
for 2600 users were gained through single sourcing.
Sears was implementing a new repair,
parts, and maintenance system in their warehouses
across Canada and knew some 2600 associates in 10
different user groups needed training on it.
We analyzed user requirements
and determined that an online Help system, in conjunction
with Web-based training, would best enable users to
access information once the training was complete.
We then trained Sears developers
in single source building of the needed training materials,
which gave Sears both training and WinHelp for just
5% more money in total than either one would have
cost using traditional information development methods.